Refund and Returns Policy

Derma-Pro Money-Back Guarantee

Try any of our professional products risk-free

Simply return any unused product for full refund, credit, or exchange. Your choice.


Company Policies

  • Our quality products are designed for mortuary use only.
  • Terms: Pre-Payment, C.O.D., Credit Card or 3%/10 days, net 30 with approved credit
  • Minimum Order: No minimum
  • Shipping: Parcel Post, U.P.S., or FEDEX
  • Returned Checks: $25.00 service charge
  • Past Due Accounts: 1 1/2% interest per month on unpaid balance
  • Shipping Damage: Report to carrier within 48 hours
  • Return Policy: Return any unused products for full refund within 30 days
  • Prices subject to change without notice: Effective 10/01/2023

Need help?

Please feel free to Contact Us for questions related to refunds and returns.

Technical assistance and support is available 24 hours a day by calling the Derma-Pro Assist Line at 1-800-531-9744.

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